Frequently Asked Questions
If you have any further inquiries, please don't hesitate to give us a call or send us an email!
Q: What should I bring for my pet's stay at Tails & Trails?
A: We provide cot style beds and/or blankets for our dog guests and comfy cushions and blankets for our cat guests. You are welcome to bring bedding from home, although we do not recommend bringing any precious beds and toys, simply because some of our guests may chew on their bedding or sneak toys outside where they may get lost. You are welcome to bring your dog’s crate if he or she prefers to sleep in it at night. Please label your pet’s items clearly.
You will need to bring your pet’s food. We ask that you bring food in a bin or plastic container that is clearly labeled with your pet’s name. You are welcome to bring treats as well as any special snack that can be given either at lunchtime or before bed. We have a fridge and freezer for those pets who are on a raw diet and for those who eat canned food.
Please ensure that you either scan and email or bring an up-to-date copy of your pet’s vaccination certificate. It is important for the health and safety of our pet guests that each dog is vaccinated against Rabies, DHPP and Bordatella, and each cat against Rabies, FVRCP and Feline Leukemia. Should your pet be exempt from any of these vaccinations, exceptions can be made to accommodate your pet.
You do not need to bring bowls and leashes. We use 16ft flexi lead leashes for our trail walks and we have plenty of bowls, both stainless steel and plastic. If your dog uses a “slow feeder” style bowl, though, we will be happy to use it.
Q: My pet has special needs, will you be able to accommodate him/her?
A: Each pet requires different care, and some need more than others. If your pet requires medication, we can certainly still accommodate him/her. We are comfortable giving pills in food/treats or directly by mouth, and we are comfortable giving subcutaneous injections for dogs/cats with diabetes, for example. We are also capable of giving eye drops or applying other forms of medication as needed. Please inform us about your dog’s specific needs upon booking so that we are fully prepared to provide the best care possible.
*Please note that we reserve the right to charge extra for any particularly difficult or time-consuming medication regiments.
We will tailor your pet’s daily routine to his/her special needs. Older dogs may need a shorter walk and less activity throughout the day, for example. Please see our Dogs page under the Boarding tab for more information about building the perfect routine for your pet.
Q: Do I need to bring my pet for a meet-and-greet before their boarding or daycare stay?
A: No one knows your dog like you do, so it is completely up to you if you’d like to bring your dog to tour the facility before his/her first daycare day or overnight stay. It is not required, but many owners want their dog to have a look and sniff before being dropped off. If your dog is a bit shy or has never been kenneled before, sometimes it is helpful to tour the facility and some owners find it useful to bring their dog for a daycare day before their first overnight stay. This daycare day will show your dog that you will be returning to pick them up at the end of their stay and it will give the staff an idea of your dog’s personality and activity level.
We schedule tours at 3:00 or 3:30 pm most days so send us an email or call us to see if we can accomodate your schedule.
Q: Will my dog be sharing a kennel space with another dog?
A: The only time dogs share a kennel run is if they come from the same family. We generally reserve our larger runs for families with two or three dogs, depending on their size. Two or three dogs from the same family sharing a kennel receive a discount for the second and third dog, etc. Should you have dogs that require separate kennels, they will not receive this discount.
For more information on booking multiple pets, please see our boarding tab.
Q: Is there someone on site 24/7?
A: We have staff at the facility from 7 am until 8 pm. Susan, one of the owners, lives across the street and would be able to respond to an emergency within minutes if necessary. Our alarm system includes contacts for doors and windows, smoke detectors which are hard-wired to the system, and a water alarm near the hot water heater.
Q: Does my pet need to be vaccinated before his/her boarding or daycare stay? If so, what vaccinations are required?
A: Yes, we require that both dogs and cats be fully vaccinated before staying at Tails & Trails. There are some circumstances, though, where your vet may not vaccinate your pet if the risks outweigh the benefits. In this case, your vet will grant an exemption and we will accept your pet without that vaccination.
For dogs, we require that they be vaccinated against Rabies, DHPP (distempter, hepatitis, parainfluenza, and parvovirus), and Bordatella (kennel cough).
For cats, we require that they be vaccinated against Rabies, Feline Leukemia, and FVRCP (Feline viral rhinotracheitis, calcivirus and panleukopenia).
Q: If there is a medical emergency with my dog or cat, what is your protocol?
A: Our staff conducts daily assessments on all our boarders to ensure that they are healthy and doing well. If we feel that one of our guests needs to receive veterinary care, we attempt to contact the emergency contact left by the owner to ask how they would like to proceed. We have an on-call mobile vet who can come onsite to treat issues such as eye infections or colitis, and if a clinician is required, we would transport the pet to either their own veterinary clinic or to an emergency clinic depending on the time of day. Our boarding and daycare contract allows us to take a pet off the property to an emergency clinic WITHOUT the emergency contact’s consent if we feel a serious emergency is occurring.
** Please note that you will be responsible for your pet’s vet bills and for their stay at Tails & Trails should an emergency occur.
Q: Does my pet need to be spayed/neutered to stay at Tails & Trails?
A: In most cases, yes.
We do not accept any intact adult male cats.
We do not accept any intact dogs, male or female, over the age of 18 months. Exceptions can be made for dogs who are part of an active breeding or showing program. Please note that we may be restricted in creating playgroups for intact dogs and there may be times when intact dogs will have to be kept separate.
Although dogs may be very friendly and not pose any problems because they are intact, it is often other dogs who will have a problem with them. In order to keep everyone safe and happy, we adhere strictly to our intact dog policy.
Q: You have two drop off/pick up times. Does drop off/pick up time affect the price?
A: No, we charge by the night, so it does not matter whether you drop your dog off in the morning or in the afternoon. For example, you could drop your dog off on Saturday morning and pick him up on Sunday aftrenoon or you could drop off on Saturday afternoon and pick up on Sunday morning, and the price would remain the same.
If it is your dog's first time staying at Tails & Trails, we recommend dropping off in the morning so thay have more time to get used to their new surroundings before bedtime.
Q: What payment methods do you accept?
A: We gladly accept credit cards (Visa, Mastercard, American Express), debit cards, cash and cheque. We can also arrange e-transfers.