Frequently Asked Questions
If you have any further inquiries, please don't hesitate to give us a call or send us an email!
Q: What should I bring for my pet's stay at Tails & Trails?
A: We provide cot style beds and/or blankets for our dog guests and comfy cushions and blankets for our cat guests. You are welcome to bring bedding and toys from home, although we do not recommend bringing any precious items, simply because some of our guests may chew on their bedding or sneak toys outside, where they may get lost. If your dog wears a jacket or rain coat outdoors, feel free to bring this with them. You are welcome to bring your dog’s crate if he or she prefers to sleep in it at night. Please label your pet’s items clearly.
You will need to bring your pet’s food. We ask that you bring food in a bin or plastic container that is clearly labeled with your pet’s name. You are welcome to bring treats as well as any special snack that can be given either at lunchtime or before bed. We have a fridge and freezer for those pets who are on a raw diet and for those who eat canned food.
Please ensure that you either scan and email or bring an up-to-date copy of your pet’s vaccination certificate. It is important for the health and safety of our pet guests that each dog is vaccinated against Rabies, DHPP and Bordetella, and each cat against Rabies, FVRCP and Feline Leukemia. Should your pet be exempt from any of these vaccinations, exceptions can be made to accommodate your pet.
You do not need to bring bowls and leashes. We use 16ft flexi lead leashes for our trail walks and we have plenty of bowls, both stainless steel and plastic. All our dishes are run through a dishwasher for proper sanitation. If your dog uses a “slow feeder” style bowl, though, we will be happy to use it.
Q: My pet has special needs, will you be able to accommodate him/her?
A: Each pet requires different care, and some need more than others. If your pet requires medication, we can certainly still accommodate him/her. We are comfortable giving pills in food/treats or directly by mouth, and we are comfortable giving subcutaneous injections for dogs/cats with diabetes, for example. We are also capable of giving eye drops or applying other forms of medication as needed. Please bring your pet's medication in the pill container dispensed by your veterinarian. We like to know the type, dosage, and frequency as instructed by your vet. Please inform us about your pet's specific needs upon booking so that we are fully prepared to provide the best care possible.
We will tailor your pet’s daily routine to his/her special needs. Older dogs may need a shorter walk and less activity throughout the day, for example. Please see our Dogs page under the Boarding tab for more information about building the perfect routine for your pet.
Q: Can I come for a tour of the facility?
A: At Tails & Trails Country Pet Resort, our goal is to ensure our guests get the resort experience that you, their owners, trust us to provide.
It is for this reason that we will no longer be offering tours at our Stonecrest or Kinburn locations. New dogs and strangers viewing the suites and outdoor areas is extremely disruptive to the stay of our current guests. Our daily schedule of activities is put on pause, and the addition of new people and dogs causes an escalation of excitement and stress. This elevation of energy can be tough to our new daycare and boarding guests, who are still settling in. We like to believe you would expect the same level of respect for your pets while they stay with us.
We do understand that new clients want to see where their fur babies will be staying, and also make sure that their pets are comfortable in our environment. We recommend viewing our Facebook albums or through our website, which give excellent insight on where your pets will spend their days playing and interacting with other guests and staff. We are also happy to arrange a day of daycare or two, before a boarding stay. These trial days will allow your pet to become familiar with the space, and as well as our staff. Our team will let you know how they did, and if the Tails & Trails experience is right for them.
Furthermore, for the privacy of some select animals in our care, Tails & Trails staff will be the only ones permitted beyond our reception areas.
As always, never hesitate to give us a call, or send us an email with your inquires. We are always happy to answer your questions with regard to our services and care.
Q: Will my dog be sharing a kennel space with another dog?
A: The only time dogs share a kennel run is if they come from the same family. We generally reserve our larger runs for families with two or three dogs, depending on their size. Two or three dogs from the same family sharing a kennel receive a discount for the second and third dog, etc.
For more information on booking multiple pets, please see our boarding tab.
Q: Is there someone on site 24/7?
A: We have staff working at the facility from 7 am until 8 pm. Katie and Abe, the owners, live on site. Our alarm system includes contacts for doors and windows, smoke detectors which are hard-wired to the system, and a water alarm near the hot water heater.
Q: Does my pet need to be vaccinated before his/her boarding or daycare stay? If so, what vaccinations are required?
A: Yes, we require that both dogs and cats be fully vaccinated before staying at Tails & Trails. There are some circumstances, though, where your vet may not vaccinate your pet if the risks outweigh the benefits. In this case, your vet will grant an exemption and we will accept your pet without that vaccination.
For dogs, we require that they be vaccinated against Rabies, DHPP (distempter, hepatitis, parainfluenza, and parvovirus), and Bordatella (kennel cough).
For cats, we require that they be vaccinated against Rabies, Feline Leukemia, and FVRCP (Feline viral rhinotracheitis, calcivirus and panleukopenia). Leukemia vaccine can be waived if your veterinary and you agree to the risks. Leukemia can be transmitted by outdoors cats and we do not screen our guests for indoor only cats.
Q: If there is a medical emergency with my dog or cat, what is your protocol?
A: Our staff conducts daily assessments on all our boarders to ensure that they are healthy and doing well. If we feel that one of our guests needs to receive veterinary care, we attempt to contact the emergency contact left by the owner to ask how they would like to proceed. We have an on-call mobile vet who can come onsite to treat issues such as eye infections or colitis, and if a clinician is required, we would transport the pet to either their own veterinary clinic or to an emergency clinic depending on the time of day. Our boarding and daycare contract allows us to take a pet off the property to an emergency clinic WITHOUT the emergency contact’s consent if we feel a serious emergency is occurring.
** Please note that you will be responsible for your pet’s vet bills and for their stay at Tails & Trails should an emergency occur.**
Q: Does my pet need to be spayed/neutered to stay at Tails & Trails?
A: In most cases, yes.
- We do not accept any intact adult male cats.
- We do not accept any intact dogs, male or female, over the age of 24 months. Exceptions can be made for dogs who are part of an active breeding or showing program. Please note that we may be restricted in creating playgroups for intact dogs and there may be times when intact dogs will have to be kept separate.
Although dogs may be very friendly and not pose any problems because they are intact, it is often other dogs who will have trouble accepting them. In order to keep everyone safe and happy, we adhere strictly to our intact dog policy.
Q: You have two drop off/pick up times. Does drop off/pick up time affect the price?
A: Yes, we charge by the night, but if your dog stays past our morning pick up time of 9:30am there will be a daycare fee added.
If it is your dog's first time staying at Tails & Trails, we recommend dropping off in the morning so they have more time to get used to their new surroundings before bedtime.
Q: What payment methods do you accept?
A: We gladly accept all major credit cards (Visa, Mastercard, American Express), debit cards, cash, e-transfers and cheques.
Q: Do you have a protocol for pets with medical conditions?
A pet with a medical condition will have a large colourful sign on their kennel that indicates their medical condition (ex. Diabetes) to notify staff to keep a close eye on said pet.
We have a binder with printouts that describes different medical conditions, signs/symptoms to watch for, treatment plan and what to do if an emergency occurs that is required to be read by staff each time a pet with a medical concern stays with us.
Pets in our care with medical conditions have a daily care sheet that tracks their feeding, output, and medication that requires staff to record and sign off on.
Owners of kennel or manager are required to oversee all medication and feeding required by medical care pets.